Another Telephone Story

Remember my post from the other day about Using Age To My Advantage? I wanted you to know "the rest of the story."

My new telephone arrived less than 24 hours later! What service, I thought. What wonderful service, I thought. I did everything they told me; took the back off the old phone, took the battery out, took the SIM card out, and put all of that in the new phone. It worked - the new phone worked! It rang...loudly. That's what the old one wasn't doing. Then I tried to call out. No contacts. Not one flippin' contact. Reverse the order...put it all back in the old phone. Contacts reappeared.

Three phone calls and one visit to the store later....my contacts, sort of, were in the new phone. By that I mean when they transferred them it took in this order: work phone numbers, if there was no work phone number it took the home phone number and changed it to say work, and if there were no home numbers it took the mobile number and changed it to say work. Apparently it wanted everyone to have a work number. It only took one number. So all others were lost into cyber space. All home numbers and all mobile numbers. In addition I couldn't receive or send e-mail. The nice 13 year old I got this time had the hardest time figuring that one out but eventually he discovered that the PIN number he had for me and the PIN number my phone had for me were different. They should be the same. That problem was resolved. That left me with lost phone numbers, no speed dial numbers because they all disappeared too, and all ring tones and pictures etc. that I had downloaded were gone.

Now of course there was a way to resolve all of this. All I had was to download some software, save everything to the software, then reload it to the new phone. However, the software took 30 minutes to download and then disappeared. Twice. I think maybe it might be here somewhere but my computer search can't find it. I could have waited until my grandson could come over when we get back from vacation but the old phone had to be mailed back right now or I would have been charged $425. Throwing up my hands I just mailed the darn thing and am working to find all those phone numbers, and giving up on the pictures and ring tones.

I forgot to tell you all that about a month ago my sister, who calls me every morning on her way to work, started getting a "this phone is disconnected" message when she called my cell. That's a whole 'nother long story. First she called her provider (Sprint). After a week they told her it was my provider's (AT&T) problem. I called her provider too while I was at her house and they told me the same thing. So I called my provider who, after a week, told me it was Sprint's problem and I should call them. I did that. But then Sprint wouldn't talk to me because I'm not a Sprint customer. Right. My sister called them back again. They would certainly call her back, so they said, within a few days. Never called. She called again. Same thing. They didn't call. Saturday she called them again. The first person she talked to said she would make a new ticket on it. My sister said "no ticket! You have three tickets on it! Let me talk to your supervisor." The supervisor said, "the problem is that you keep calling back and we have too many tickets so it hasn't been resolved." No kidding - that's what he said. My sister said, "let me talk to YOUR supervisor." :) The next supervisor said, "I'll make a new ticket." My sister said "NO TICKET! You have 3 tickets. Use one of them and fix it!" She assured my sister that it would be fixed soon. My sister asked for the phone number of Her supervisor. So she gave her the number of Account Services. Huh? Account Services? Those are the people I talk to if I don't pay my bill. The lady said, "believe me if you tell those people you are gong to terminate your service because we didn't fix it, they will get something done. They don't want to lose your business!"

So now we are at an impasse. No one who has Sprint can call me or my husband. They can all call anyone else on AT&T but not us. I don't know how many customers Sprint has but all five hundred seventy million three hundred forty one thousand can't call me. If that's how many customers they have. I can call anyone on Sprint. I can get a text from anyone on Sprint. My sister texts me and says "call me" and I can call her. But she can't call me.

I think I'm snake bit.